Frequently Asked Questions

Everything you need to know about your HBO Shop experience.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary by location, usually ranging from 10-21 business days.

What is your return policy?

We offer a 30-day return policy for most items. Products must be in their original, unworn condition with tags attached. Please note that certain exclusive collectibles may be final sale.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

How can I track my shipment?

Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.

Are the products on HBO Shop officially licensed?

Yes, every item sold on our store is 100% officially licensed merchandise, ensuring the highest quality and authenticity for our fans.

Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific delivery address.